Exchanges & Returns
SIZING ISN'T ALWAYS EASY. WE'RE HERE TO HELP!
INSTRUCTIONS FOR DOMESTIC EXCHANGE/RETURN:
- Click on the link below to enter the exchange/return portal.
- If you are an Etsy customer please click on the "Etsy exchange/return portal" link.
- Enter your order # and zip code to see your order history.
- Select what you are exchanging/returning and reason why.
- Follow the on-screen prompts to generate your prepaid return label.
- Send your ring back to us and we'll take care of the rest!
If you are looking to make a second exchange, please contact us directly Here instead of using our exchange/return portal.
ETSY CUSTOMERS CLICK HERE TO ENTER OUR EXCHANGE/RETURN PORTAL. |
INSTRUCTIONS FOR INTERNATIONAL EXCHANGE/RETURN:
- Click on the link below to enter the exchange/return form.
- Follow the onscreen prompts to fill out the form.
- Once the form is submitted we will send you an email with an IRA# and instructions to ship the ring back to us.
- We do ask that you cover shipping costs back to us as we will cover shipping the new ring to you.
Element Ring Co Returns and Exchanges Policy
Exchanges:
Element Ring Co will offer and honor free size exchanges up to 30 days after the delivery date. The only exceptions to the date range will be when a customer has purchased in advance for a wedding, or similar, and the intended recipient has not worn or seen the ring in the 30 day window. If a customer requires a second exchange they must contact Element Ring Co within one week of the delivery of the exchange. Exchanges must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.
Returns:
Element Ring Co will return and refund a ring if it is within 30 days of the delivery date. Returns must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.
Warranties:
Pure Carbon Fiber Rings and Glass Fiber Rings:
Element Ring Co offers a lifetime warranty for all carbon fiber and glass fiber rings. If a carbon fiber ring or glass fiber ring ever breaks or cracks Element Ring Co will replace the ring. Customers must provide proof of the broken ring in the form of a photo and/or sending the broken ring back to us. We do reserve the right to void the warranty if a customer is abusing the warranty or rings as set forth under the subheading “Limitations”.
Limitations to our lifetime warranty does not include size changes due to weight gain/loss, scratches or damages occurred due to abuse, exposure to harsh chemicals, deliberate deformation, use contrary to normal behavior, or loss of the ring.
Wood and Everything Else:
Element Ring Co offers a limited lifetime warranty for wood and carbon fiber rings and all other rings. If the ring is outside of the warranty limitations, Element Ring Co will offer a discount for the purchase of a new ring.
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