Please Read our page on shipping deadlines and order deadlines to ensure you get your ring before Christmas! Click here!

Exchanges & Returns

Sizing isn't always easy, we're here to help.

If you need a size exchange, simply fill out the form below. We will then email you with a Return Authorization # and return instructions. We don't charge restocking fees for exchanges & offer full refunds for returns – Up to 30 days after delivery. For more helpful info Check out our ring sizing page. If you are under time constraints please email us at info@elementringco.com.

Element Ring Co Returns and Exchanges Policy

Exchanges:
Element Ring Co will offer and honor free size exchanges up to 30 days after the delivery date. The only exceptions to the date range will be when a customer has purchased in advance for a wedding, or similar, and the intended recipient has not worn or seen the ring in the 30 day window. If a customer requires a second exchange they must contact Element Ring Co within one week of the delivery of the exchange. Exchanges must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.  
 

Returns:
Element Ring Co will return and refund a ring if it is within 30 days of the delivery date. Returns must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.

Warranties:
Pure Carbon Fiber Rings and Glass Fiber Rings:
Element Ring Co offers a lifetime warranty for all carbon fiber and glass fiber rings. If a carbon fiber ring or glass fiber ring ever breaks or cracks Element Ring Co will replace the ring. Customers must provide proof of the broken ring in the form of a photo and/or sending the broken ring back to us. We do reserve the right to void the warranty if a customer is abusing the warranty or rings as set forth under the subheading “Limitations”.

Limitations: 

Limitations to our lifetime warranty does not include size changes due to weight gain/loss, scratches or damages occurred due to abuse, exposure to harsh chemicals, deliberate deformation, use contrary to normal behavior, or loss of the ring.

Wood and Everything Else:
Element Ring Co offers a 90 day warranty for wood and carbon fiber rings and all other rings. If the ring is outside of the warranty window, Element Ring Co will offer a discount for the purchase of a new ring.

Limitations: 
Limitations to our 90 day warranty does not include size changes due to weight gain/loss, scratches or damages occurred due to abuse, exposure to harsh chemicals, deliberate deformation, use contrary to normal behavior, or loss of the ring. Additionally submersion in water will void the 90 day warranty of your wood ring. Our wood rings are not meant to be submerged in water and we will not warranty a ring that has been submerged in water. Additionally your warranty will be voided if the ring was clearly abused or damaged was caused by anything outside of normal wear. 

 

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