EXCHANGES & RETURNS
SIZING ISN'T ALWAYS EASY. WE'RE HERE TO HELP!
We're happy to exchange your ring for a new size *unless your ring has gold in it, sorry! Please read the information and instructions below before entering the exchange/return portal. We don't charge restocking fees for exchanges & offer refunds for returns – Up to 30 days after delivery. You are expected to pay for shipping. For more helpful info Check out our ring sizing page. If you are under time constraints please email us at firstname.lastname@example.org.
Please note that we cannot provide international return labels at this time. International Customers please follow the "INSTRUCTIONS FOR INTERNATIONAL EXCHANGE/RETURN" below.
- Enter your order # and information in the form below.
- Describe the product you are exchanging/returning (ring name, ring size, ring width) and the reason why.
- We'll quickly get in touch with you within one business day proceed from there.
Domestic Returns and Exchanges
- Click on the link below to enter the exchange/return form.
- Follow the onscreen prompts to fill out the form.
- Once the form is submitted we will send you an email with an IRA# and instructions to ship the ring back to us.
- We do ask that you cover shipping costs
Element Ring Co. Returns and Exchanges Policy
Rings with gold are excluded from this policy. Element Ring Co. will offer and honor free size exchanges up to 30 days after the delivery date. The only exceptions to the date range will be when a customer has purchased in advance for a wedding, or similar, and the intended recipient has not worn or seen the ring in the 30 day window. If a customer requires a second exchange they must contact Element Ring Co within one week of the delivery of the exchange. Exchanges must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.
Rings with gold are excluded from this policy. Element Ring Co will return and refund a ring if it is within 30 days of the delivery date. Returns must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.
Please visit our warranties page.