Exchanges & Returns
Sizing isn't always easy, we're here to help.
INSTRUCTIONS FOR DOMESTIC EXCHANGE/RETURN:
- Click on the link below to enter the exchange/return portal.
- If you are an Etsy customer please click on the "Etsy exchange/return portal" link.
- Enter your order # and zip code to see your order history.
- Select what you are exchanging/returning and reason why.
- Follow the on-screen prompts to generate your prepaid return label.
- Send your ring back to us and we'll take care of the rest!
INSTRUCTIONS FOR INTERNATIONAL EXCHANGE/RETURN:
- Click on the link below to enter the exchange/return form.
- Follow the onscreen prompts to fill out the form.
- Once the form is submitted we will send you an email with an IRA# and instructions to ship the ring back to us.
- We do ask that you cover shipping costs back to us as we will cover shipping the new ring to you.
Element Ring Co Returns and Exchanges Policy
Element Ring Co will offer and honor free size exchanges up to 30 days after the delivery date. The only exceptions to the date range will be when a customer has purchased in advance for a wedding, or similar, and the intended recipient has not worn or seen the ring in the 30 day window. If a customer requires a second exchange they must contact Element Ring Co within one week of the delivery of the exchange. Exchanges must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.
Element Ring Co will return and refund a ring if it is within 30 days of the delivery date. Returns must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.
Pure Carbon Fiber Rings and Glass Fiber Rings:
Element Ring Co offers a lifetime warranty for all carbon fiber and glass fiber rings. If a carbon fiber ring or glass fiber ring ever breaks or cracks Element Ring Co will replace the ring. Customers must provide proof of the broken ring in the form of a photo and/or sending the broken ring back to us. We do reserve the right to void the warranty if a customer is abusing the warranty or rings as set forth under the subheading “Limitations”.
Limitations to our lifetime warranty does not include size changes due to weight gain/loss, scratches or damages occurred due to abuse, exposure to harsh chemicals, deliberate deformation, use contrary to normal behavior, or loss of the ring.
Wood and Everything Else:
Element Ring Co offers a limited lifetime warranty for wood and carbon fiber rings and all other rings. If the ring is outside of the warranty limitations, Element Ring Co will offer a discount for the purchase of a new ring.