Exchanges & Returns

SIZING ISN'T ALWAYS EASY. WE'RE HERE TO HELP!

We're happy to exchange your ring for a new size *unless your ring has gold in it, sorry! Please read the information and instructions below before entering the exchange/return portal. We don't charge restocking fees for exchanges & offer refunds for returns (cost of shipping will be deducted from your refund) – Up to 30 days after delivery. For more helpful info Check out our ring sizing page. If you are under time constraints please email us at info@elementringco.com. 


Please note that we cannot provide international return labels at this time. International Customers please follow the "INSTRUCTIONS FOR INTERNATIONAL EXCHANGE/RETURN" below.


INSTRUCTIONS FOR DOMESTIC EXCHANGE/RETURN:

  1. Click on the link below to enter the exchange/return portal.
  2. If you are an Etsy customer please click on the "Etsy exchange/return portal" link.
  3. Enter your order # and zip code to see your order history. 
  4. Select what you are exchanging/returning and reason why.
  5. Follow the on-screen prompts to generate your return label. 
  6. Send your ring back to us and we'll take care of the rest!

If you are looking to make a second exchange, please contact us directly Here instead of using our exchange/return portal.







 
ETSY CUSTOMERS CLICK HERE TO ENTER OUR EXCHANGE/RETURN PORTAL.

 

 

INSTRUCTIONS FOR INTERNATIONAL EXCHANGE/RETURN:

  1. Click on the link below to enter the exchange/return form.
  2. Follow the onscreen prompts to fill out the form. 
  3. Once the form is submitted we will send you an email with an IRA# and instructions to ship the ring back to us.
  4. We do ask that you cover shipping costs back to us as we will cover shipping the new ring to you. 

 

Element Ring Co. Returns and Exchanges Policy

Exchanges:

Rings with gold are excluded from this policy. Element Ring Co. will offer and honor free size exchanges up to 30 days after the delivery date. The only exceptions to the date range will be when a customer has purchased in advance for a wedding, or similar, and the intended recipient has not worn or seen the ring in the 30 day window. If a customer requires a second exchange they must contact Element Ring Co within one week of the delivery of the exchange. Exchanges must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations.  

Returns:

Rings with gold are excluded from this policy. Element Ring Co will return and refund a ring if it is within 30 days of the delivery date. Returns must be in a like-new condition. Meaning no signs of visible wear, no discoloration, and no alterations. Cost of shipping will be deducted from the refund.

Warranties:

Please visit our warranties page.